If you have a problem like that you ca follow this tutorial to solve your printer problem, here how:
- Turn of the printer and Disconnect the power cable to the printer.
- Press power button on the printer. While pressing the button connect the power cable to the power source (the power indicator will light in green)
- While still holding power button press resume button twice – orange blink and return to green.
- Release the power button, then the PC will recognize new cartridge installed (If the power indicator on the printer steady in green you continue to Steps 5)
- Run the IPtools software, please await after this software detect your printer correctly or you can set the printer model on “Change Model” section.
- Click “reset black and reset color” button to reset the ink level and Click “reset main and reset platen” to reset waste ink counter. After clicked the button you will see ink level of the cartridge on in the IPTol info has 100% and WP and WM has set to 0. Click Exit on IPTool
- Turn off the printer and turn on again.