I've been following this thread with interest as my lcd has been blank
for about two weeks. One trouble-shooting thing I tried was the
following: I suspected that my black ink was out, since all of a sudden
the printer would only print the first few lines of any page. And yet,
because of the blank lcd I could not confirm it, nor could I follow the
prompts for obvious reasons. But, on a hunch, I replaced it anyway, in
this rather unorthodox manner:
1. turn unit off
2. lift lid
3. start unit, and while cartridge unit is traveling
4. unplug unit
what this acccompished was to leave the cartridge unit in mid-travel, so I could reach in and replace black ink cartridge.
after
5. turning unit back on
I was able to print like before.
But,
even better, I went to the Epson site and filled out their
trouble-shooting forms and kept choosing "none of the above" until there
was a box to send a specific message. I let them know that the lcd was
blank, and within an hour I got an email back that included an offer to
ship a replacement unit! Which is now underway. So it seems that Epson
is well aware of the glitch. The email which offered replacement said
that the unit must be under warranty, and the email itself included a
transcription of the Q and A of the trouble-shooting guide, so I think
that this Q and A portion of the Epson web site is probably the portal
through which one must go in order to get a positive response.
